
CUSTOMER
Hallesche Wasser- und Stadtwirtschaft GmbH
CALENDAR
08/2011 – ongoing
CONTACT
Cécile Champenier
Projektleiter
CUSTOMER OBJECTIVES
- To develop a long-term growth strategy
- To define potential areas of action with the aim of optimising operations
- To stabilise prices, taking into account essential long-term investments, the quality of services and profitability of the company
- To improve customer service
OUR SERVICES/PROJECT SCOPE
- Analysis of the company’s current situation and development of a comprehensive, long-term business model (20-year period) based on the new growth strategy
- Identification of over 60 optimisation measures
- Initiation, management and implementation of the above
RESULTS
- Company results improved by over 80%
- Price stability
- 60 optimisation measures identified and implemented
- KPI system introduced as a management tool
- Company suggestion scheme established
SPECIFICS
- Long-standing, close working relationships with managers and employees across all business divisions within the inspirational framework of the Impulspartnerschaft®