CUSTOMER OBJECTIVES

• Development and implantation of a company-wide KPI system as a central management and controlling tool

OUR SERVICES/PROJECT SCOPE

• Assessment of existing operational data, KPIs, reports and their content, based on core processes and organisational structure
• Development of additional operational and strategic KPIs
• Selection and systematisation of KPIs, including their integration in a management information system (MIS)
• Establishment of a continuous reporting system customised to the needs of different organisational levels
• Training and integration into daily operations

RESULTS

• Various KPIs and reports that were development have been implemented at various levels
• All essential processes mapped at a glance

SPECIFICS

• A standardised, pyramidal, cascaded reporting system serving as a monitoring and management tool