CUSTOMER OBJECTIVES

• Establishment of a standardised KPI system to be used as a management tool

OUR SERVICES/PROJECT SCOPE

• Analysis of existing KPIs
• Division-specific definition of requirements
• Design of a more comprehensive KPI system
• Integration of the top-down system of KPIs and reports in the existing processes and structures
• Develop an understanding of how KPIs can be used as a leadership tool at all levels of the hierarchy with customers

RESULTS

• Quantifiable targets established to enable tracking and communication
• Implementation of the jointly defined and agreed KPIs as a leadership tool, monitoring tool and early-warning system

SPECIFICS

• Pyramidal, cascaded reporting system (vertical and horizontal) to serve as a monitoring tool and early warning system to highlight deviations as soon as they occur (continuous improvement process)