CUSTOMER

Hallesche Wasser- und Stadtwirtschaft GmbH

CALENDAR

04/2017 – 09/2020

CONTACT

Cécile Champenier
project Manager

CUSTOMER OBJECTIVES

  • To identify cost-saving measures and potential improvements in the quality of internal IT services
  • To establish an efficient system for managing IT processes and IT services

OUR SERVICES/PROJECT SCOPE

  • Record and analyse all IT services, as well as the hardware, software and telecommunications infrastructure used
  • Support the development, negotiation, approval and implementation of a business management contract

RESULTS

  • Transparency within IT services and process services with regard to scope of services and prices
  • Quality of IT services improved while prices have remained stable
  • Established reporting system for continuous improvement
  • Strategic direction for the digitalisation of processes
  • Optimised internal processes of the IT service providers
  • Improved IT purchasing terms as a result of standardisation and bundling

SPECIFICS

  • Use of the fundamental principles of the business management contract as a base for all municipal utility subsidiaries