CUSTOMER OBJECTIVES

• To identify cost-saving measures and potential improvements in the quality of internal IT services
• To establish an efficient system for managing IT processes and IT services

OUR SERVICES/PROJECT SCOPE

• Record and analyse all IT services, as well as the hardware, software and telecommunications infrastructure used
• Support the development, negotiation, approval and implementation of a business management contract

RESULTS

• Transparency within IT services and process services with regard to scope of services and prices
• Quality of IT services improved while prices have remained stable
• Established reporting system for continuous improvement
• Strategic direction for the digitalisation of processes
• Optimised internal processes of the IT service providers
• Improved IT purchasing terms as a result of standardisation and bundling

SPECIFICS

• Use of the fundamental principles of the business management contract as a base for all municipal utility subsidiaries