CUSTOMER OBJECTIVES

• To transform the local public transport company into a multimodal mobility services provider
• To ensure the continued development of leadership and management skills
• To align the governance model
• To improve innovative strengths and implementation skills to create a continually growing portfolio of mobility services

OUR SERVICES/PROJECT SCOPE

• Establishment of a comprehensive project office responsible for initiating necessary projects and courses of action
• Mobilisation of employees by means of thematic brainstorming sessions to identify measures and ensure quick implementation
• Extensive involvement of employees as a result of transparent idea management and flexible implementation teams
• Increase effectiveness by streamlining processes

RESULTS

• Greater personal ownership and improved leadership during optimisation of work processes, together with improved implementation skills
• Enhanced leadership skills, especially in the areas of decision-making, consistency and entrepreneurial approach (self-efficacy)
• Establishment of new tools such as wastage reports and design sprints to enable quick, goal-oriented implementation